Here are the most commonly asked questions that we get.

Nothing can replace normal hearing, even the top of the range, latest hearing aid technology. However, hearing aids can dramatically improve your hearing. For most people, when you first get a hearing aid, you will be amazed by all the sounds you can hear. It usually takes some time for your brain to adjust to hearing so many sounds, and to learn to filter out unwanted sounds. The main thing you can do to get the most out of your hearing aids is to wear them consistently. It is also very important to work with your Audiologist so they can answer your questions and optimise your hearing aid settings.

When you get hearing aids for the first time, you will hear a lot more sound. This includes hearing people’s voices much more clearly but also sounds that you do not necessarily want to hear (eg. your own footsteps, traffic noise, chewing). It can take up to twelve months of consistent use of your hearing aids to learn how to filter out unwanted sounds and focus on what you want to hear. Depending on your hearing loss and auditory processing abilities, it is often still difficult to hear clearly in noisy situations. Your hearing aids will help, but they won’t make it perfect.

At your initial hearing assessment your Audiologist will take a lot of time to discuss your individual hearing needs. What are the main situations you want to hear better in? Do you often go out to noisy environments like restaurants? Do you have trouble hearing the television? Is hearing on the phone a problem for you? Do you want to be able stream sound from your smart phone or computer? This information then allows the Audiologist to recommend which level of hearing aid technology is best suited to your needs. The Audiologist will also work out with you what style of hearing aid you are best able to manage, what suits your budget and what is cosmetically acceptable to you.

There is no such thing as one ‘best’ hearing aid for everyone – what is best for each individual depends on many factors such as your level and type of hearing loss, your communication goals, your ear anatomy, your management ability and your auditory processing ability.

After your initial hearing aid fitting, we recommend at least one follow-up appointment to ensure the hearing aid settings are optimised, you are managing your hearing aids and they are meeting your needs. For private clients, the initial fee you pay for your hearing aids and fitting include all follow-up appointments, batteries, consumables and servicing/cleaning of the hearing aids for the first year.

After this, we recommend an annual appointment to check your hearing and adjust your hearing aid settings for any changes. For private clients, we offer a yearly membership which includes your annual hearing and hearing aid review, trouble-shooting appointments throughout the year, replacement ear moulds, 12 months supplies of batteries and other consumables (domes, wax filters, etc.), hearing aid cleaning servicing and repairs, and loan service if your hearing aid needs to be sent away for repair. If you do not decide to take out a membership, all of the above are available on a fee-for-service basis after the first year. Please speak to one of our friendly staff to find out more. The Hearing Services Program covers the cost of appointments for Pensioners/DVA Cardholders.

The usual lifetime of all hearing aids is approximately 5 years. Like all electronic devices (hearing aids are like tiny computers), hearing aids are suspect to moisture damage and wear and tear. The lifetime is the same for basic hearing aids up to top of the range devices.

There is a wide range in the cost of hearing aids. Government funding is available for: Pensioners, DVA Cardholders, NDIS Participants and WorkCover Claimants. Some Private Health Insurance will cover a portion of the cost of hearing aids depending on your level of cover. Children under 26 years are fully funded for hearing aids.

For people who do not have access to any government funding, hearing aids range in cost from $2380 to $6920 for a pair (this includes the devices themselves and the fitting fee). There are accessories that can be used with your hearing aids (such as Bluetooth TV Adapters) that can be purchased at an additional cost.

Your actual hearing levels will deteriorate at the same rate regardless of whether you have hearing aids. What is interesting is that by wearing hearing aids, you are stimulating the hearing pathways in your ears and brain which helps to keep the pathways healthy and keep speech clear in quiet and in noise. Because of this it is better to get hearing aids as soon as you need them. We also now know that treating hearing loss early may delay the onset of dementia. So, wearing hearing aids is good for your ears and brain.

It depends on the individual person, including how much wax you produce when wearing your hearing aids. If you notice the sound is quieter than usual, intermittent or there is no sound when the aid has been fully charged/has a new battery, change the wax guard.

Recent research shows a significant link between untreated hearing loss and dementia. In fact, untreated hearing loss is one of the main modifiable risk factors for dementia. By treating your hearing loss, that is, by wearing hearing aids you significantly reduce your risk of earlier onset dementia. So, hearing aids are good for your ears, brain and your memory, not to mention good for your relationships when you are not always asking for repeats.

We allow 1hr for adult assessments and 45mins for children's assessments. 

Assessments for Adults cost $120 and for Children $110. If you have a doctor’s referral, you can claim part of this fee back through Medicare. There is Government funding available for Pensioners and DVA Cardholders for hearing assessments. Funding is also available for NDIS participants and Workcover claimants.

A referral is not needed to book a hearing assessment with us. However, if you are a private client and have a doctor’s referral, it allows you to claim back a portion of the initial fee.

We test children 4 years and older at our clinics.

For private clients, you can claim back almost half of your assessment fee through Medicare if you have a doctor’s referral.

Unfortunately Medicare does not cover hearing aids. However, Government funding is available for: Pensioners, DVA Cardholders, NDIS Participants and WorkCover Claimants.

For Private clients, often Private Health Insurance will cover a portion of the cost of hearing aids - it depends on the fund you are in and your level of cover. You should contact you Private Health Insurance Company to find out if they will contribute towards the cost of your hearing aids.

Unfortunately no.

You can usually get an appointment with us within 2 weeks. Sometimes it will be slightly longer or shorter. If there is anything urgent, we can normally fit people in accordingly. We do also keep a cancellation list for people who would like to bring their appointment forward.

It takes a minimum of 5 years of university study to become an Audiologist. You firstly need to complete an undergraduate degree in a related field (often a Bachelor of Science) and then complete a two-year Masters Degree in Audiology.

Hearing aids are not waterproof; however, they are water resistant. Despite this, we recommend that you minimise moisture exposure (eg. do not leave your hearing aids in the bathroom) as like anything electronic, this can damage the device.

After your Audiologist has tested your hearing and discussed your hearing needs, they will advise you if hearing aids are recommended. It is up to you to decide if you would like to proceed with them.

When making this decision, you should keep in mind that:

  • Getting hearing aids early helps to keep your relationships with your friends and family healthy.
  • Getting hearing aids early helps you to stay involved in the community.
  • Getting hearing aids early can help you to avoid depression and loneliness.
  • Getting hearing aids early helps to keep speech clear in quiet and noisy situations.
  • Getting hearing aids early helps to keep your brain healthy and can delay the onset of dementia.

Do you really need hearing aids? You decide.

We recommend that you wear your hearing aids all the time when you get them, even when you are home alone. Even though you are not talking with anybody when you are home alone, there are still lots of environmental sounds going on - things like the kettle boiling, the microwave beeping, traffic outside, birds tweeting. By wearing your hearing aids in this situation, you are teaching your brain to tune out unwanted sounds around you and this then helps a lot when you are not home alone and when you go out into noisier situations

For most people, all you need to do is wipe around the entrance to your ear canal when you shower. Some people build up more wax than others, particularly if you have narrow or bendy ear canals. In these cases, wax can sometimes block your canal. If this happens, you need to get it removed. We perform wax removal using suction and/or curette.

You should not clean your ears with cotton buds as this can push the wax in further and compact it. As we get older, we produce more ear wax – it is not known why.


Hearing Assessment

The first step to get an accurate measurement of your hearing is to complete a hearing assessment by responding to a series of sounds.


Hearing Aids

People often come to us and say they want ‘the best’ hearing aid. So, what is the best hearing aid? Unfortunately, there is no single ‘best’ hearing aid to suit everybody. 


Hearing Assessment for Children

Butterfly Audiology perform hearing assessments for children aged four years and over.


Occupational Health and Safety (OH&S) Audiometric Testing

Audiometric testing must be provided within three months of the Worker commencing work where hearing protection is required.


WorkCover Assessments

We are a contracted hearing services provider with WorkSafe Victoria and are very experienced in providing services to WorkCover claimants.


Ear Plugs

Butterfly Audiology offer custom made ear plugs to prevent noise exposure and damage to your hearing.